Tech

Computer User Support Specialists

Also called: it, support, helpdesk, computer support specialist, computer tech (computer technician)

✓Your job

2What you do

3Your result

4Your plan

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Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificationsSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareAnswer user inquiries regarding computer software or hardware operation to resolve problemsPrepare evaluations of software or hardware, and recommend improvements or upgradesRead technical manuals, talk with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportDevelop training materials and procedures, or train users in the proper use of hardware or softwareOversee the daily performance of computer systemsTalk with staff, users, and management to establish requirements for new systems or modificationsEnter commands and observe system functioning to verify correct operations and detect errorsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesRefer major hardware or software problems or defective products to vendors or technicians for serviceInspect equipment and read order sheets to prepare for delivery to users