Office & Admin

Customer Service Representatives

Also called: customer, service, call, center, support

✓Your job

2What you do

3Your result

4Your plan

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Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsContact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustmentsRefer unresolved customer grievances to designated departments for further investigationKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenCheck to make sure that appropriate changes were made to resolve customers' problemsDetermine charges for services requested, collect deposits or payments, or arrange for billingComplete contract forms, prepare change of address records, or issue service discontinuance orders, using computersReview insurance policy terms to determine whether a particular loss is covered by insuranceResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsSolicit sales of new or additional services or productsCompare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goodsObtain and examine all relevant information to assess validity of complaints and to determine possible causes