Travel & Hospitality

Lodging Managers

Also called: hotel, manager, bed and breakfast innkeeper, front desk manager, front office director

✓Your job

2What you do

3Your result

4Your plan

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Develop and put in place policies and procedures for the operation of a department or establishmentAnswer inquiries pertaining to hotel policies and services, and resolve occupants' complaintsTrain staff membersParticipate in financial activitiesConfer and cooperate with other managers to make sure coordination of hotel activitiesGreet and register guestsMonitor the revenue activity of the hotel or facilityManage and maintain temporary or permanent lodging facilitiesObserve and monitor staff performance to make sure efficient operations and adherence to facility's policies and proceduresCoordinate front-office activities of hotels or motels, and resolve problemsInspect guest rooms, public areas, and grounds for cleanliness and appearanceAssign duties to workers, and schedule shifts